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Solutions

Module Overview

Conversational Web-Reporting System

Every report complete, first time

Tenants report through a conversation, with photos where needed, in their own language. Grey collects every detail and guides them through a fix where it’s safe to do so.

Conversational Phone-Reporting System

Still paying £4 a minute for a call centre?

Let Grey answer your calls out of hours, when someone’s on leave, or when you win a block contract with 100 new doors and need extra hands fast. Switch it on in one click, or set your own rules, such as out-of-hours cover from 5:30pm to 9am.

AI Enriched Summaries

Every issue, summarised for you

What happened, when, how urgent it is, what the tenant has already tried and when they’re available - all ready before you open the ticket.

Portfolio Dates Monitoring

Never miss a date

Lady Grey creates recurring work orders automatically and alerts you before certificate, inspection or other deadlines pass. You set the reminders, Grey keeps track.

Planned Preventative Maintenance Management

Manage on the go

Confirm landlord approval, then set up tenant follow-ups and visit reminders for contractors or your team. Automate it all or trigger each step in one click, on whichever channel each person prefers.

Operations Overview

Start every morning knowing where things stand

Every ticket is tracked from start to finish, so each day opens with what’s new, what’s stalled and what’s due, across reactive and planned works.

Ticket Management

Everything about a job, in one place

A full summary, a checklist that shows where you left off, contractor scheduling, reminders, actions trail, and chasing that happens on its own.

Multichannel

Every channel, one window

Email landlords, call tenants, receive contractor invoices by WhatsApp, all without switching windows. Every message and call is recorded, transcribed and linked to the right ticket automatically.

Telephony System

Sometimes a phone call is just easier

Whether you connect your own number or use one of ours, every call is summarised, saved and linked to the right ticket for you.

Operations & Performance Insights

Live performance at a glance

See every open, overdue and upcoming job in real time, and who owns it. Monitor contractor and team performance, how long each job takes from start to finish, and where it’s waiting, on your team or on the tenant.

Reporting

Reports in seconds, not days

Generate monthly or quarterly reports, compare periods, edit, save and share them with your team or landlords to keep everyone on track.

CRM Integration

Works with your CRM

Lady Grey syncs with your existing system, so there’s no double entry and no switching windows. Using a different CRM? We’ll add it on request.

Standalone

Works just as well without a CRM

Portfolio Records keeps your whole portfolio in one place: properties, tenancies, landlords, certificates and conversations, with every date, message, document, and ticket on your dashboard.